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Certify Chats: A discussion about certifications

Free Genesys GCX-GCD Questions

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      Total 76 Questions
    Question No 1
    Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
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    Question No 2
    Which Genesys Cloud CX feature helps reduce wait time for each call?
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    Question No 3
    What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
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    Question No 4
    A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls. What is the most likely reason for this?
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    Question No 5
    Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
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    1. Page: 1/16
      Total 76 Questions
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